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At 788com, we collect only the information needed to run your account, process transactions through Easypaisa, Bank Transfer and Debit Card, and keep your session secure. This policy sets out exactly what we collect, why we hold it, and what choices you have — no vague language, no buried clauses.
This policy applies to all information you share when you create or use a 788com account, including the details entered during registration, the payment method you choose — whether Easypaisa, Bank Transfer or Debit Card — and the activity your session generates on our platform. We collect your name, contact details, account credentials and transaction records because these are needed to operate a functioning account and to process deposits and withdrawals accurately. We do not collect more than we need, and we do not sell your personal information to third parties for marketing purposes. Data held in your account is used only to deliver the service you signed up for, to verify your identity where required by applicable rules, and to respond to support requests you raise with us. Retention periods depend on the nature of the data and the requirements of applicable local law — your account transaction records are held for as long as your account remains open and for a defined period after closure, in line with jurisdiction-dependent obligations. Access to this policy and its application to your account depends on local law and is available where local law permits.
When you use Easypaisa to fund your account, we record the transaction reference and amount. We do not store your Easypaisa PIN or wallet credentials — those remain on the Easypaisa side of the transaction.
Bank Transfer deposits and withdrawals generate a transaction record tied to your 788com account. We hold this record to reconcile your wallet balance and to assist you if a transfer query arises.
Debit Card payments are processed through a third-party payment gateway. We receive a transaction confirmation and masked card reference only — full card numbers are never stored on our servers.
We log the device type, browser and IP address for each session. This data helps us detect unusual access patterns and supports account security — it is not used for advertising profiling.
Not every part of your experience with 788com sits inside this policy. We are responsible for data you share directly with us — through your account, your support requests and your payment instructions. We are not responsible for how third-party services handle data once you leave our platform, and this policy does not extend to those external services. Understanding the boundary helps you know exactly where to direct a data question.
Registration details, login credentials, session history and account preferences are fully inside the scope of this policy. You can request a review of this data through the support path described in the Rights section below.
Deposit and withdrawal records tied to your 788com wallet — including Easypaisa and Bank Transfer entries — are covered. We hold these records and can provide a statement on request through account support.
Game outcomes, bet history and session logs generated inside the 788com platform are within scope. These records are visible in your account history and are subject to the retention terms described in this policy.
Payment gateways, game studios such as Pragmatic Play or PG Soft, and any external link you follow from our platform operate under their own privacy terms. Once data leaves our platform boundary, this policy does not apply.
You are not a passive subject of this policy — there are real actions available to you. If you want to see what account data we hold, you can raise a data access request through our support channel and we will provide a summary of the records tied to your account. If any detail is wrong — a name spelling, a contact number, a registered email address — you can correct it directly in your account settings or ask support to update it for you. Where data is held beyond what you believe is necessary, you can request a review of the retention justification. We will respond to all data requests within the timeframe required by applicable local rules, and we will tell you the reason if a request cannot be fulfilled in the way you asked. Your rights under this policy apply where local law and eligible regional rules permit, and they do not override obligations we hold under those same rules.
Open a support ticket labelled 'Data Access Request' and we will compile the information we hold on you. The summary covers registration data, transaction history and session records stored in your account.
Name, contact number and email address can be updated through your account settings page. For fields that are locked after verification, contact support and provide the corrected detail for our team to process.
If any part of this policy is unclear or you want to know why a specific piece of data is held, send your question through the privacy contact path listed in the Support section. We aim to give you a direct, specific answer.
If you believe data is being held longer than necessary, you can request a retention review. We will check the applicable rules and tell you the outcome — including the legal basis if we are required to continue holding the data.
Every data or privacy question you have can be directed to us through the channels below. When you write in, include your registered account email and a brief description of your question so we can locate your records and respond accurately. Availability depends on local law and eligible regions.
Send your data access, correction or retention question to our dedicated privacy support address. Include your account email in the subject line so we can match the request to your records without delay.
For quicker questions about what data is shown in your account or how a transaction record appears, our live chat channel connects you to a support agent who can pull up account-level detail in the session.
The support ticket system inside your account is the most traceable route for formal data requests. Label your ticket 'Privacy Request' and include the specific data point or record you are asking about.
We apply access controls so that only the account functions that need a piece of data can read it — your Easypaisa transaction reference is visible in your wallet history but is not passed to the game lobby. Cookies we set on your session are used for authentication and preference storage; you can manage cookie permissions through your browser settings. When you close your account, we follow a defined process to remove active session data and apply retention rules to transaction records in line with applicable local law. If this policy is updated, the revised version is published at this page address and the change date is noted at the top of the document — checking this page directly is the way to see the current version.
Account data is segmented so each platform function accesses only what it needs. Your payment records, session logs and personal details are stored separately and are not merged into a single exportable profile accessible from the game lobby.
We use session cookies for authentication and preference cookies to remember your account settings. We do not set advertising or cross-site tracking cookies. You can clear or block cookies through your browser at any time without losing your account.
Transaction records are retained in line with jurisdiction-dependent rules. When retention is no longer required, we delete the data from active systems. A closed account's transaction history is not shared with third parties after deletion.
When we update this policy, the revised text is published at this URL and the revision date is updated at the top. We do not notify by push message — check this page directly to see the current state of the policy.
Below are the questions we receive most often about how this policy works, what data we hold and what you can do about it. If your question is not covered here, use the support ticket route described in the Contact section.
We collect your name, email address, contact number and the payment method details needed to process a transaction — such as a Bank Transfer reference or Easypaisa transaction ID. We do not collect your Easypaisa PIN or full Debit Card number. Session and device data is also logged for security purposes.
Open a support ticket labelled 'Data Access Request' with your registered account email in the subject line. We will compile a summary of the registration, transaction and session data tied to your account and send it to your registered email address within the timeframe local rules require.
Yes. Contact details and preferences that are editable are shown in your account settings page — update them directly there. For fields locked after identity verification, raise a support ticket with the correct information and our team will process the update and confirm when it is done.
Game studios receive only the session data needed to run the game you are playing — typically a session token, not your personal details. They do not receive your payment method information, registered contact number or account email. Each studio operates under its own privacy terms for the data it processes on its side.
Transaction records tied to your Easypaisa deposits, Bank Transfer history and Debit Card payments are retained for as long as your account is open and for a defined period after closure, in line with applicable local law. We will tell you the specific retention period if you ask through the privacy support channel.
Active session data is removed when your account is closed. Transaction records are held for the retention period required under applicable local rules and then deleted from active systems. Closed account data is not sold, shared with marketing partners or used for advertising after the account closes.